The Vicidial Group offers an extensive variety of counseling and backing answers for fit pretty much any business need. Support plans are accessible in many choices including 24×7 crisis support. You likewise have the choice to just compensation for the administrations that you expect on a pay-more only as costs arise plan.
We can assist help you with your help needs beyond VICIdial too. We have encountered industry experts who can assist you with Asterisk, general Linux support, network administrations, altered programming, and various regions requiring educated skills to finish things.
VICIdial Training –
Improve comprehend how Vicidial Troubleshooting, or do you simply believe some assistance via telephone should get a particular component working? Then, at that point, investigate our Training choices. We likewise have a few free instructional exercises accessible to assist you with getting a few famous softphones working with your framework.
Distant Installations –
Our experts can perform far-off establishments of VICIdial on servers found in any place on the planet.
Customizations –
Is there a component that you expect in VICIdial? Have one of our profoundly prepared designers construct it for you.
Framework Planning –
Not exactly certain how to construct a VICIdial framework that will address your issues. Our specialists know the cutoff points and necessities of every one of the different parts that make up a VICIdial bunch. With our help, you can fabricate a group fit for taking care of many specialists and a large number of calls a day.
Frameworks Integration –
Do you have a current CRM or other framework or application that requirements to work connected at the hip with VICIdial? Our designers have coordinated VICIdial with numerous different applications, remembering client-for-house frameworks.
Establishment support –
Establishment support is accessible with as little or as much assistance as you want. Our accomplished professionals can assist you with the underlying working framework by introducing you the entire way through to taking care of your most memorable call. We are even accessible night-time to accommodate your special requirements through an upheld administration plan.
VICIdial is a one-of-a-kind and complex gathering of programming with numerous multifaceted pieces. Because of the great degree of the mix, any mixed arrangement or oversights during the establishment interaction can be near difficult to analyze without legitimate devices and experience. For best outcomes, we enthusiastically suggest that you follow our Scratch Install utilizing the techniques and programming recommended.
Our establishment support line is accessible during our normal business long stretches of Monday through Friday from 9 am to 5 pm eastern standard time.
Design Support –
Setup and tuning of a framework to upgrade it’s viability is expertise obtained through long periods of involvement and preparation. Our setup support is intended to assist with lessening this expectation to learn and adapt and permit a more noteworthy comprehension of how every one of the highlights of the dialer work. Setup support is presented for enhancing dialing designs, crusading the board, document control, leading the executives, and numerous different parts of VICIdial.
This degree of help is intended to be a significant asset instrument for your Linux/IT support staff. On the off chance that you would prefer the Vicidial Group to keep up with your dialer, you might buy a help plan intended to meet your requirements. Clients that as of now have a functioning help plan will get favorable to evaluated 24×7 design support except if you bought 24×7 premium help on your arrangement.
Numerous fundamental arrangement questions can be addressed through the VICIdial Manager’s Manual. While we offer a free example manual for download we suggest that you buy the full VICIdial Manager’s Manual for nitty gritty clarifications and a total reference. The full VICIdial Manager’s Manual is incorporated with the acquisition of a dialer or far off establishment and is accessible as a direct download.
Crisis Support –
Crisis support is normally focused on over some other help of same or lower level. Crisis support is given 24×7. Reaction time can change in light of responsibility and your administration plan level assuming that you have one.
If you want ensured reaction times you will need to pursue a help contract.
In the event that you don’t have a help plan that covers when you are calling you can pay a leap charge to get prompt help. The leap charge depends on the quantity of servers with VICIdial that you have introduced and the hour of call.
