Cloud Dialer + Voice + STIR/Shaken

Call Center Solutions on wings. We ensure a seamless customer experience with minimal investment with our robust Cloud-Based Call Center Solutions. Our cloud based contact center software has all the features to efficiently manage your campaigns.

Call center software has always been a critical contributor to a business running any type of voice campaigns. The diverse nature of voice campaigns inspired us to build call center solutions which can be applied and customised for any kind of voice campaigns. At the same time our call center solutions are affordable, quick deployable, robust and can be scaled to virtually unlimited number of agents. Generate greater value to your customers by enriching your agents with the power and efficiency of our cloud based contact center solutions.

Cloud Call Center Software & Solutions for Businesses, by CallCenterTech..

The team at Call Center Tech is fully equipped with call center solutions needed to run any voice campaigns with effective ease. Our solutions cover all aspects of voice campaigns including lead generation, cold calling, customer support, inbound emails and chats, robo dialer etc. We are your one stop shop for anything and everything related to your contact center requirements.

Call Center Dialers

All types of call center dialers to reach your prospective customers effectively, get more return on investment

VoIP Solutions

Connect with Tier 1 carriers across the globe with crystal clear audio, affordable rates & transparent pricing

Business Number

Toll free and virtual numbers for your business, STIR/Shaken compliant DIDs, Available for more than 40 countries

STIR/Shaken

STIR/Shaken Authentication tokens to Authenticate your calls. Stay compliant with our Termination

Inbound Call Center

Fully managed inbound call center solutions, give full attention to every inbound call with custom queues and more

Outbound Call Center

Fully managed outbound call center solutions for lead generation, cold calling, sales campaigns and more

Blended Call Center

Mix and match any type of campaign requirements, we meet the exact demand of your business call flows

Compliance Ready

Fully Compliant Call Center Solutions. Stay 100% compliant to FCC and TCPA and avoid hefty fines

Everything is Included

All the below features and services are included with the Fully Managed plans. The Plan and Pricing is below the feature inclusions.

Automated Server Delivery under 4 Minutes: arrow faq
Our VICIdial Servers are the most secure VICIdial servers on the planet, and we mean it..!! Club that with a speedy delivery time. The fully configured VICIdial server access details will be sitting in your Inbox within 4 Minutes of your purchase. Make an order, watch some Shorts and your server is ready. Our fully unattended deployment platform built of Python (not the snake) takes care of everything within 4 Minutes.
Free Migration from your old provider: arrow faq
Tired of your old VICIdial provider..?? We will move everything from your old server, and further secure it. The new server with us will have all your data, recordings, leads and custom configurations. You never lose anything once you move to us.
Dynamic Portal Firewall for Self Whitelisting of users: arrow faq
We integrate a Dynamic Firewall where your agents can whitelist their own IP and the VICIdial is accessible to them for next 48 hours. The firewall portal itself is secured on a TCP port assigned by our deployment platform. You will also have access to add IPs in Whitelist so they can access in at all times.
SSL Certificates for your VICIdial, Keep all traffic on encrypted channel: arrow faq
We generate and install a SSL Certificate on your VICIdial server and thats a 100% automated process, for renewals as well. We use the SSL Certificate to enable WebRTC so you never need to install any Soft Phones on your workstations.
Bundled Webphones based on WebRTC, no Softphones needed: arrow faq
The install comes with Webphones configured for every individual user. You will never need to install any Soft Phone or buy expensive physical IP Phones. You just need a browser and a headphone and you are good to start dialing.
Daily Automated Backups for added peace of mind: arrow faq
The server is backed up automatically everyday, no custom configurations required at all. You can also create a manual backup anytime from your client area. You will also have the ability to restore a backup (from the client area), and it takes just a few minutes.
Free On Demand Snapshots: arrow faq
Snapshots are on demand copies of your server and are accessible for your Client Area. You can always create a snapshot on demand, you can have unlimited snapshots as long as you are under the Snapshot Storage Tier on your current plan.
Google Drive Integration for Automated Backups: arrow faq
Hell yeah..!! We already have the automated Google Drive backup script in the server. Our tech team can work with you and generate Google Auth Credentials, of course we have a documentation for that as well. The daily automated backups will be sent to YOUR very own Google Drive as a secondary Backup.
AWS S3 Integration for Automated Backups: arrow faq
Scared of data loss, we already do daily automated backups that stays in our secure Data Center. We also have AWS S3 automated backup script in the server. Our tech team can work with you and help you setup the AWS S3 bucket, and BOOM.. The daily backups will be sent there automatically.
Personal Domain & Branding (White Labeling): arrow faq
Need a white-label VICIdial..?? We will customise your VICIdial instance with your brand logo and a custom color scheme matching your brand. We can also slap your domain name on your VICIdial instance, put a SSL certificate and of course we will do that for free.
Branded Webphone with your own Logo: arrow faq
Sick of Viciphone's dull (not so) logo..?? We can put your brand logo on the Webphone that loads on the agent screen. Everytim the agent logs on your server, your brand logo displays giving your brand a glowing presence on all agent workstations. Comes as a part of our include whitelabeling.
100% UNLIMITED SUPPORT on Phone, Skype & over Screen Share: arrow faq
Our support team is Tech friendly. We are happy to provide you unlimited priority support over Phone, Skype and screen sharing applications. We target the quickest turn around time for any support requirements.
20% Discount On 3rd Party Integrations: arrow faq
We can integrate your VICIdial instance with over 6000 Apps by using the power of APIs. Of course we charge for such integrations with external applications. We will give you 20% Discount on the integration charges as long as you are on a Fully Managed Plan.

Servers with Shared CPUs

MANAGED-VICI-CLOUD-80

$ 249 /month
Upto 10 Agents, Recordings Off
Upto 8 Agents, Recordings On
  • 3 Cores VCPU
  • 4 GB RAM
  • 80 GB NVMe SSD
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support

Servers with Dedicated CPUs

MANAGED-VICI-POWER-80

$ 349 /month
Upto 10 Agents, Recordings Off
Upto 8 Agents, Recordings On
  • 2 Cores Dedicated CPU
  • 8 GB RAM
  • 80 GB NVMe SSD
  • 80 GB Snapshot Storage
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support

MANAGED-VICI-POWER-160

$ 449 /month
Upto 15 Agents, Recordings Off
Upto 12 Agents, Recordings On
  • 4 Cores Dedicated CPU
  • 16 GB RAM
  • 160 GB NVMe SSD
  • 160 GB Snapshots Storage
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support
VALUE

MANAGED-VICI-POWER-240

$ 549 /month
Upto 20 Agents, Recordings Off
Upto 15 Agents, Recordings On
  • 8 Cores Dedicated CPU
  • 32 GB RAM
  • 240 GB NVMe SSD
  • 240 GB Snapshots Storage
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support

MANAGED-VICI-POWER-360

$ 649 /month
Upto 10 Agents, Recordings Off
Upto 8 Agents, Recordings On
  • 16 Cores Dedicated CPU
  • 64 GB RAM
  • 360 GB NVMe SSD
  • 360 GB Snapshots Storage
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support

MANAGED-VICI-POWER-960

$ 999 /month
Upto 20 Agents, Recordings Off
Upto 15 Agents, Recordings On
  • 48 Cores Dedicated CPU
  • 192 GB RAM
  • 960 GB NVMe SSD
  • 960 GB Snapshots Storage
  • 1000 Mbit/S Port
  • Unlimited Traffic
  • Automated Backups
  • Unlimited Support

More than 20,000 call center agents use our platform, everyday..

With over 30 years of team experience at CallCenterTech, 24x7 availability and round the clock on-demand support, we have earned and nurtured over 600 clients all across the globe, some being call centre giants with over 1000 agents dialing on a single infrastructure. We have exceeded the 20,000 mark on the number of agents dialing with our cloud call centre solutions and contact centre platforms. Our dedicated support team focuses on responding to support requests almost immediately causing almost zero downtimes to our clients.

Your Growth is on us..

Exceed your business goals with our customized, enriched and structured cloud based solutions. We empower your contact center with our feature rich call center software and support with our ready to help support executives, 24x7..

100% Cloud Based

Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.

Remote Agents

Ability to login your agents from any location. The call center software works as a virtual office, accessible 24x7 for your team. Comes with advanced firewall for better security.

Auto Call Distribution

Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Full Call Recording

Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.

Live Monitoring

Look at the realtime stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.

Intelligent Reports

Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.

Callback Scheduling

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple timezones with agents in separate timezones.

AMD & DNC Filtering

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Sound Avatars

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call Park & Transfers

Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.

CRM Integration

Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.

Full API Support

Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Chat Features

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

Advanced Firewall

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Robust & Scalable

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.

Still confused..?? Start a Free Trial..
We will bear the costs for a week, no credit card needed..

We totally understand that the choosing a perfect call center solution for your business is a tough nut. For a limited time we give you an oppurtunity to experience our world class call center solutions with thousands of features. We deserve a chance to prove our expert services and solutions be fitting your campaign needs. Sign up for a Free Trial for a week and we will bear all costs if you qualify. No credit card needed and no pressure sales from us, we promise..

Kaushal Kumar

Promptly Available..!!

Hello, Welcome to the Call Center Tech. Start a chat with the BEST VICIDIAL TECH on the Planet..