Our inbound call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares as it works right from a web browser.

Ability to login your agents from any location. The Inbound call center software works as a virtual office, accessible 24x7 for your team. Comes with advanced firewall.

Distribute your inbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Enhanced inbound call recording features. record all calls or create complex rule sets as per your business demands. Ability to store and access the recordings anytime.

Look at the realtime stats for your inbound call center on a single screen for insight. Our inbound call center software adds ability to live monitor, call barging and call whispering.

Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple timezones with agents in separate timezones.

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.

Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.

Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.